Privacy & Terms

Terms & Conditions

At Duvi Designs, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make purchases, or interact with us.

1. Information We Collect

We collect personal information when you visit our website, create an account, place an order, or interact with us in other ways. This may include:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit card details and billing information (Note: we use trusted third-party payment processors and do not store sensitive payment information directly).
  • Usage Data: Information about how you use our website, including your IP address, browser type, and browsing history.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and provide you with products and services.
  • To improve the functionality and design of our website.
  • To send you updates, order confirmations, and promotional content (only if you have opted in).
  • To communicate with you regarding your account, orders, and customer support.

3. How We Protect Your Information

We implement security measures to maintain the safety of your personal information. These include encryption protocols for payment processing and secure servers for storing data. While we strive to protect your data, please remember that no method of online transmission is completely secure.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your data with trusted partners or service providers who help us run our business, such as payment processors, shipping companies, and email marketing services. These third parties are obligated to keep your information confidential and use it only for the specific purposes for which we provide it.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device and help us remember your preferences. You can control the use of cookies through your browser settings.

6. Your Rights

You have the right to access, update, and delete your personal information. If you would like to make any changes or have concerns about how your data is handled, please contact us at info@duvidesigns.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Privacy Policy

By accessing or using Duvi Designs’ website (https://www.duvidesigns.com), you agree to be bound by the following terms and conditions. If you do not agree with these terms, please refrain from using our website.

1. General Terms

Duvi Designs provides an online platform to purchase custom wood laser-cut and engraved products. By placing an order, you agree to the terms and conditions outlined here.

2. Orders and Payment

  • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion.
  • Prices are listed in NAD (Namibian Dollar) and include applicable taxes, unless otherwise stated.
  • Payment must be made at the time of order, using one of our approved payment methods.
  • We use third-party payment processors to ensure secure transactions, and we do not store sensitive payment information.

3. Product Customization

  • Duvi Designs offers customized wood products. You are responsible for providing accurate information for any custom designs or engravings.
  • We cannot accept responsibility for errors made in the customization process if the provided information is incorrect.

4. Shipping and Delivery

  • We cater to the whole of Namibia. Shipping within Windhoek is free of charge.
  • For deliveries outside of Windhoek, an additional transport fee will be applied based on the delivery location.
  • We are not responsible for any transport costs outside of Namibia. Customers ordering from outside Namibia should arrange and cover the cost of shipping through their own preferred method or carrier.

5. Returns and Refunds

  • As our products are often custom-made, we generally do not accept returns or offer refunds, except in cases of damaged or defective items.
  • If your order arrives damaged or defective, please contact us within 2 days for a replacement or refund.

6. Intellectual Property

  • All content, designs, logos, and trademarks on Duvi Designs’ website are owned by or licensed to us and are protected by copyright and trademark laws. Unauthorized use of our intellectual property is prohibited.

7. Limitation of Liability

  • Duvi Designs is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.
  • We do not guarantee that our website will be free of errors, interruptions, or viruses.

8. User Content

  • You may be able to submit or post content, such as product reviews or design ideas. By doing so, you grant Duvi Designs a non-exclusive, royalty-free license to use, display, and reproduce such content.
  • You agree not to submit any content that is illegal, offensive, or infringes on the rights of others.

9. Privacy and Data Use

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Namibia. Any disputes arising from these terms will be handled in the appropriate courts.

11. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any changes indicates your acceptance of the updated terms.